Privacy Policy

MEDSYNC, Inc. USA.

Our Privacy Policy:

Updated February 13th, 2021.

This Privacy Policy describes how we collect, use, and share your personal data.

In addition to this Privacy Policy, we provide data and privacy information embedded in our products and certain features that may or may not ask to use your personal information. This product-specific information is accompanied by the Data & Privacy Icon.

You will be given an opportunity to review this product-specific information before enabling these features. You also can view this information at any time in the iOS Settings related to those features.

Please take a moment to familiarize yourself with our privacy practices, accessible via the headings below, and contact us if you have any questions.

What is personal data at MEDSYNC and why we collect it:

  • At MEDSYNC we believe strongly in fundamental privacy rights — and that those fundamental rights should not differ depending on where you live in the world. That’s why we treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by MEDSYNC as “personal data,” no matter where the individual lives. This means that data that directly identifies you — such as your name — is personal data, and also data that does not directly identify you, but that can reasonably be used to identify you — such as the serial number of your device — is personal data. This Privacy Policy covers how MEDSYNC or a MEDSYNC Affiliated Company handles personal data whether you interact with us on our websites, through our iOS apps, or in person (including by phone or when visiting our retail stores). MEDSYNC may also link to third parties on our services or make third-party apps available for download in the App Store. MEDSYNC’s Privacy Policy does not apply to how third parties define personal data or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them. 

Your Privacy Rights:

At MEDSYNC, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our global customer base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from us. MEDSYNC does not sell your data including as “sale” is defined in Nevada and California. 

There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and MEDSYNC is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.

If you live in California and you cannot access MEDSYNC Privacy Portal, you or your authorized agent can make a request at apple.com/legal/privacy/contact or by calling 1-800-275-2273.

Personal Data MEDSYNC Collects from You:

If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

At MEDSYNC, we believe that you can have great products and great privacy. This means that we strive to collect only the personal data that we need. The personal data MEDSYNC collects depends on how you interact with us. Descriptions of how MEDSYNC handles personal data for certain individual services are available at apple.com/legal/privacy/data.

When you create an Apple ID, purchase and/or activate a product or device, download a software update from the Apple Store, connect to our services, contact us (including by social media), participate in an online survey, or otherwise interact with MEDSYNC, we may collect a variety of information, including:

  • Account Information. Your Apple ID and related account details, including email address, devices registered, account status, and age
  • Device Information. Data from which your device could be identified, such as device serial number, or about your device, such as browser type
  • Contact Information. Data such as name, email address, physical address, phone number, or other contact information
  • Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information
  • Transaction Information. Data about purchases of our products and services or transactions facilitated by Apple, including purchases on Apple platforms
  • Fraud Prevention Information. Data used to help identify and prevent fraud, including a device trust score
  • Usage Data. Data about your activity on and use of our offerings, such as app launches within our services, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data
  • Location Information. Precise location only to support Find My Friends, and coarse location
  • Health Information. Data relating to the health status of an individual, including data related to one’s physical or mental health or condition. Personal health data also includes data that can be used to make inferences about or detect the health status of an individual. If you participate in a study using an Apple Health Research Study app, the policy governing the privacy of your personal data is described in the Apple Health Study Apps Privacy Policy.
  • Fitness Information. Details relating to your fitness and exercise information where you choose to share them
  • Financial Information. Details including salary, income, and assets information where collected, and information related to Apple-branded financial offerings
  • Government ID Data. In certain jurisdictions, we may ask for a government-issued ID in limited circumstances, including when setting up a wireless account and activating your device, for the purpose of extending commercial credit, managing reservations, or as required by law
  • Other Information You Provide to Us. Details such as the content of your communications with MEDSYNC, including interactions with customer support and contacts through social media channels
     
  • You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.

Personal Data MEDSYNC Receives from Others:

MEDSYNC may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.

  • Individuals. MEDSYNC may collect data about you from other individuals — for example, if that individual has sent you a product or gift card, invited you to participate in an Apple or MEDSYNC service or forum, or shared content with you. 
  • At Your Direction. You may direct other individuals or third parties to share data with MEDSYNC. For example, you may direct your mobile carrier to share data about your carrier account with your Apple ID for account activation, or for your loyalty program to share information about your participation so that you can earn rewards for MEDSYNC purchases. 
  • Apple Partners. We may also validate the information you provide — for example, when creating an Apple ID, with a third party for security, and for fraud-prevention purposes.
     
  • For research and development purposes, we may use datasets such as those that contain images, voices, or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law, including law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to reidentify individuals who may appear therein.

Cookies & Other Technologies

MEDSYNC’s websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

  • Communications Cookies. These cookies are used to enable network traffic to and from Apple’s systems, including by helping us detect any errors.
  • Strictly Necessary Cookies. These cookies are set as required to provide a specific feature or service that you have accessed or requested. For example, they allow us to display our websites in the proper format and language, to authenticate and verify your transactions, and to preserve the contents of your Bag when shopping online at the App Store. 
  • Other Cookies. These cookies are used to understand how visitors interact with our websites and online services, including by helping us to assess the effectiveness of advertisements and web searches. MEDSYNC also uses these cookies to remember choices you make while browsing, so we can provide you with a customized experience. 
     

If you prefer that MEDSYNC not use cookies, we provide you with the means to disable their use. If you want to disable cookies and you’re using the a web browser, choose “Block all cookies” in the privacy settings. Certain features of the MEDSYNC’s website may not be available if all cookies are disabled.

In addition to cookies, MEDSYNC uses other technologies that help us achieve similar objectives. 

In some email messages MEDSYNC sends to you, we provide a “click-through URL” that links you to content on the MEDSYNC website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.

Pixel tags enable us to send email messages in a format that you can read, and they tell us whether mail has been opened. We may use this data to reduce or eliminate messages sent to customers.

MEDSYNC generally treats data we collect using these cookies and similar technologies as nonpersonal data. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by local law, we also treat these identifiers as personal data. In addition, MEDSYNC sometimes combines nonpersonal data collected from these technologies with other personal data MEDSYNC holds. When we combine data in this way, we treat the combined data as personal data for purposes of this Privacy Policy.

Ads that are delivered by MEDSYNC advertising platform may appear in the App Store. If you do not want to receive ads targeted to your interests from MEDSYNC’s advertising platform in those apps, you can choose to disable Personalized Ads, which will opt your Apple ID out of receiving such ads regardless of what device you are using. On your iOS or iPadOS device, you can disable Personalized Ads by going to Settings > Privacy > Apple Advertising and tapping to turn off Personalized Ads. On your Mac, you can disable Personalized Ads by choosing Apple menu > System Preferences > Security & Privacy, clicking Privacy, clicking Advertising, and deselecting Personalized Ads. You may still see ads in the App Store or Apple News based on context like your search query or the channel you are reading. If you disable Allow Apps to Request to Track, third-party apps cannot request to use the Advertising Identifier, a non personal identifier served by the operating system on your device, to track you across apps and websites owned by other companies.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long does MEDSYNC retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Privacy Questions

  • If you have questions about MEDSYNC’s Privacy Policy or privacy practices, would like to contact a Data Protection Officer, or would like to submit a complaint, you can contact them at http://go.medsync.com/privacy or call the MEDSYNC Support number for your country or region. You can also ask us questions about how to submit a privacy complaint and we will endeavor to help. MEDSYNC takes your privacy questions seriously. A dedicated team reviews your inquiry to determine how best to respond to your question or concern, including those inquiries received in response to an access or download request. In most cases, all substantive contacts receive a response within several work days. In other cases, we may require additional information or let you know that we need more time to respond.Where your complaint indicates an improvement could be made in our handling of privacy issues, we will take steps to make such an update at the next reasonable opportunity. In the event that a privacy issue has resulted in a negative impact on you or another person, we will take steps to address that with you or that other person.If you are not satisfied with MEDSYNC’s response, you may refer your complaint to the applicable regulator. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.When there is a material change to this Privacy Policy, we’ll post a notice on this website at least a week in advance of doing so and contact you directly about the change if we have your data on file. Some of your information may be stored on file with Apple Inc. One Apple Park Way, Cupertino, California, USA, 95014.

TRUSTe

Your contact information

Feel free to reach out to us regarding your concerns at: Support@MEDSYNC.com